months later, the same guest knows half the team by name, brings friends, and texts ahead to check if there’s space. That transformation, from stranger to regular, is not magic. It is design. Guest loyalty does not come from vibes alone, or from one superstar bartender who is “good with people.” It comes from a pattern of small, repeatable behaviors that a well-run bar can train, track, and protect. Consistency matters because the guest experience is built through signals t